At santāl skin, we believe skincare is a form of self-care and pride ourselves on offering the highest level of expertise to our clients. Our minimally invasive treatments and medical-grade skincare utilize the latest technology to give you mood-boosting results backed by science. We believe in a transformational experience that’s affordable for all.
santāl skin adheres to a 24-hour Cancellation / No-Show policy to respect our providers’ time. A credit card on file is required to reserve all appointments. Failure to show and appointments canceled less than 24-hours prior to your appointment will be charged 50% of your booked laser service(s) and all other treatments will forfeit the $50 booking deposit. We kindly ask that you reschedule or cancel at least 24-hours in advance. By scheduling an appointment, you are agreeing to our cancellation/no-show policy.
If you arrive more than 10 minutes late for your appointment, you may be required to reschedule your appointment to avoid disrupting the appointments of other clients.
We do! Referrals are truly the best compliment. If you’re a patient and you refer a friend to santāl skin (and they list you as their referral), we’ll send you a $50 gift card that can be used towards any future service!
We will make every effort to ensure our clients are satisfied with the services provided; however, aesthetic medicine is not an exact science and no guarantees can be made concerning the results of such procedures. Therefore, we do not offer refunds for any treatments received. All services, cancellation fees, skincare and shoppe merchandise are final sale.
Gift cards are available and can be redeemed for any product or service at santāl skin. Gift cards never expire and cannot be replaced if lost or stolen.
We accept walk-ins if there are no appointments already booked. However, as we are an appointment-based business, there is no guarantee a provider will be able to perform your desired service(s). We highly recommend making an appointment ahead of time to ensure you receive the best and highest quality experience you deserve! If we cannot see you at the time of walk-in, we will work diligently to find another time that fits your schedule, as well as the schedule of the provider.
At santāl skin, every order is prepared with the same thoughtfulness, attention to detail, and care that defines the experience within our practice. Before placing your order, we invite you to review the following policies.
Order Processing
Orders are typically processed within 1–3 business days of purchase, excluding weekends and holidays. During promotional periods, product launches, or high-volume sales events, processing times may be extended.
Once an order has been placed, we cannot guarantee modifications, cancellations, or changes to shipping addresses.
Shipping
Shipping rates and delivery timelines are calculated at checkout based on the destination and selected shipping method.
Once an order has been transferred to the shipping carrier, santāl skin is not responsible for delays caused by weather, carrier disruptions, customs processing, incorrect shipping information provided by the customer, or other circumstances beyond our control.
Customers are responsible for ensuring all shipping information is accurate at the time of purchase. Orders returned due to an incorrect or incomplete address may be subject to additional shipping fees.
Lost, Stolen, or Damaged Packages
santāl skin is not responsible for packages lost, stolen, delayed, or damaged after they have been marked as delivered by the carrier.
If your order arrives damaged, please contact us within 48 hours of delivery at info@santalskin.com and include photographs of the damaged product and packaging. We will review each situation individually and assist with filing a carrier claim when applicable.
Returns & Refunds
Due to the nature of professional skincare products and for the safety of our clients, all sales are final.
We do not accept returns, exchanges, or issue refunds on products purchased through our website or in-store.
This policy applies to opened, unopened, used, and unused products.
If you have questions regarding product selection prior to purchase, we encourage you to consult with our team for personalized recommendations.
Incorrect Orders
If you believe you received an incorrect item, please notify us within 48 hours of delivery at info@santalskin.com. We will review the order and work to resolve any fulfillment errors made by santāl skin.
Product Availability
While we strive to maintain accurate inventory levels, product availability is not guaranteed. In the event that an item becomes unavailable after an order is placed, santāl skin reserves the right to cancel or modify the order and issue a refund for the unavailable item.
Pricing & Product Information
santāl skin reserves the right to modify product pricing, promotions, product offerings, descriptions, and availability at any time without prior notice.
While we make every effort to ensure pricing and product information are accurate, typographical errors, inaccuracies, or omissions may occasionally occur. We reserve the right to correct any errors and to cancel or refuse orders placed using incorrect pricing or information.
Limitation of Liability
By purchasing products from santāl skin, you acknowledge that skincare results vary by individual. santāl skin makes no guarantees regarding specific outcomes from product use.
To the fullest extent permitted by law, santāl skin shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of products purchased through this website.
Contact Us
Questions regarding your order or shipping?
info@santalskin.com
717.801.1552
We are always happy to help!
